Learn how ORA tackled the challenge of mastering their document streams without expanding their administration workload.
Ora Liften was founded in 1982 and is the largest independent elevator company in Belgium.
For many practical and legal reasons, but also with regard to legal liability, Ora Liften saves numerous documents for their customers.
This includes proof of purchase, delivery notes, maintenance documents, inspection reports, quality controls, plans and drawings, correspondence and mail traffic and much more. These documents are kept for both older and new installations. Until a few years ago these documents were kept in traditional folders and archived in this way. As a result, looking up information took an enormous amount of time. Sometimes important information was even lost or incorrectly classified. At Ora Liften they wanted to organize this entire process more efficiently and easily.
As CEO Jan Van Goethem was looking for a dynamic solution. They had several document specialists provide a demo. Smartdoc emerged from that list as the best solution. All old and new documents could easily be digitized. All documents could be recognized automatically based on predetermined criteria. Most information is automatically linked to the documents (Contract Number, Customer Number …) and searching is easier than ever. Moreover, all documents could be easily integrated with the company’s own ERP solution.