Smartdoc

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Privacy policy

This privacy statement gives you more insight into the processing of your personal data by Smartdoc B.V..Smartdoc takes the protection of your personal data seriously. We guarantee that the personal data stored by us will be processed in accordance with the applicable data protection laws and regulations.
Personal data is all data about an identified or identifiable person, such as your name, address, telephone number, e-mail address and online identifier.
This Privacy Statement applies to all personal data we collect about you

When do we collect personal data?	What do we use them for?
If you are a customer, supplier, vendor, other business or professional stakeholder You purchase goods or services from us; you provide services or goods to us (and you are, for example, a sole proprietorship, a corporation, or you provide services or goods on behalf of your employer/contractor);	We process these personal data to the extent that they are relevant to providing or informing you of our products or services, or to conducting business with you in other ways (for example, purchasing goods or services from our suppliers).
When you contact our helpdesk.	Smartdoc can store your server and login details to intervene in case of technical problems or when you start a ticket on our helpdesk, or to follow up an existing ticket. When you log in a ticket, we can take over your server or user desktops. It is possible that we process or view your (archived) documents and processes. Sometimes we run queries or copy logs for future use. E-mail discussions, tests and any other type of file can also be archived in our ticketing systems. All this information is treated confidentially. Every existing or former Smartdoc customer has the right to request a list of information we keep and may ask us to change or delete this information, if legally possible.
When you receive our newsletters and other promotional or marketing information and when you subscribe to one of our webinars	We use your personal information to provide you with information about our products and services, our special offers and events that we think may be of interest to you. We send you our newsletters and promotional or marketing information by post or e-mail. If you are a customer, we have a legitimate business interest in providing you with specific marketing information about our products and services, our special offers and events that we think may be of interest to you. If you are a potential customer or business lead, we will send you specific marketing information about our products and services, our special offers and events. You can easily opt-out of this e-marketing by clicking on the “Unsubscribe/Subscribe” link at the bottom of each marketing email.
When you visit our website	We and our advertising partners use your data for personalised advertisements, which are offered to you through the services of Smartdoc. For this purpose, we and our advertising partners use current internet technologies. Please also read our cookie policy.

We will not transfer your personal data to third parties except in the following cases:

You have explicitly consented to the transfer;
The transfer is necessary for the performance of an agreement between you and us, or for the performance of pre-contractual measures taken at your request;
The transfer is necessary and in your interest for the conclusion or execution of an agreement between us and another natural or legal person;
The transfer is necessary for important reasons of public interest;
The transfer is necessary for the institution, exercise or substantiation of a legal claim;
The transfer is necessary for the protection of your vital interests or those of other persons, if the person concerned is physically or legally incapable of giving his consent;
When using standard EU Model Clauses; or
The transfer is authorised by the Personal Data Authority.

You have a number of rights under applicable data protection legislation.

You have the right to be informed about how we process your personal data. This is the purpose of this privacy statement.
You have the right to access and review your personal data and to request that the data be corrected or updated.
You have the right to ask us to remove your personal data, to object to its processing or to limit it, or to have it transferred.
You have the right to withdraw your consent at any time when we use your personal data to send you (as a potential customer or business lead) certain marketing information about our services or goods.

If you have any questions, comments or requests regarding this privacy statement, please contact us at sales@smartdoc.eu.

For the purposes of this privacy statement, the processor Smartdoc B.V. has its registered office at Schipstraat 2, 9550 Sint-Lievens Esse Belgium under trade register BE 0893.226.181.
We take technical and organizational measures to adequately protect your personal data and maintain its quality. We continuously improve this protection in accordance with technical developments. We use a range of physical, electronic and administrative measures to ensure that your personal data is secure.

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