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Smartdoc Helpdesk

Today there are two primary methods for contacting us with support questions:

  • by making use of our Smartdoc helpdesk. This allows you to submit an incident via our web portal and create a ticket yourself.
  • send an email to helpdesk@smartdoc.eu and your email will be converted to a ticket.

We are constantly monitoring our Smartdoc helpdesk for new tickets. When urgent, please don’t forget to mention your telephone number. So we can get in touch very quickly if it appears to be needed.

Describe your issue in as much detail as possible. The more information about the issue you provide, the more quickly we can diagnose and attempt to resolve it. We always try to resolve your issue as quickly and efficiently possible.

When you login at the Smartdoc helpdesk, you can check the status of your existing requests.

Remote Support

Using TeamViewer we can provide our customers online remote support for a variety of problems.

Download this portable version which is small and does not require any installation for quick support problems. There is no need for any installation on the client side.

Create a ticket
Remote Support
Helpdesk

Manuals

Smartdoc User Guide – Visit our Help Center for more information

  • Working with Workflows in Smartdoc
  • Versioning
  • Smartdoc Layer
  • Smartdoc Office Connector
  • Extended View/Saved Searches
  • Adding Documents to Smartdoc
  • Smartdoc Templater Workflow
  • Smartdoc Templater Recognition

Installation guides

Download our guides below.

  • Smartdoc Installation Datasheet
  • Smartdoc System Requirements
  • Smartdoc Fulfilment Management
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